Live (Hypercare)
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Live (Hypercare)
Redirect a controlled percentage of users while monitoring stability, event reliability, and performance under real traffic, resolving early issues before full migration.
Gate to advance
System proven stable under partial traffic — errors reviewed daily, SLA-bound issues resolved — and the hypercare review meeting approved.
Output produced
Service stabilized under controlled usage with early issues resolved.
Full checklist
| Task | Owner |
|---|---|
| Set up partial re-direction of users from SP portal to GUP |
Accountable: SP Responsible: SP |
| Fill the Hypercare start section of the Service Readiness Checklist |
Accountable: SP Responsible: SP |
| Monitor system performance and issues reported by users |
Accountable: MTCIT (Gov.om) Responsible: MTCIT (Gov.om) & SP |
| Fix issues reported by users on GUP side, if any |
Accountable: MTCIT (Gov.om) Responsible: MTCIT (Gov.om) |
| Fix issues reported by users on SP side, if any |
Accountable: SP Responsible: SP |
| Approve closure of the Hypercare phase |
Accountable: MTCIT (Gov.om) Responsible: MTCIT (Gov.om) |
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